Policy
Cancellation, rescheduling and weather.
We know weather and unexpected situations can be hard to predict. We have tried to set out the arrangements below as clearly as possible so you can feel confident before setting off. If something unusual comes up, please talk to us directly — we will do our best to accommodate.
Severe weather
If the Observatory issues an Amber or Black Rainstorm Warning, or Typhoon Signal No. 3 or above, we will notify you two hours before the class to reschedule. The lesson will not be treated as an absence, and you do not need to worry.
Under Typhoon Signal No. 1, a thunderstorm warning or rain, the coach will decide on the day whether to go ahead, based on conditions on site (standing water, visibility and wind). If we need to cancel or reschedule, we will let you know on WhatsApp as soon as possible.
Leave and rescheduling
If your child is unwell or something unexpected comes up, please let us know at least 24 hours before the class. We will do our best to arrange another time, subject to availability. The earlier you tell us, the easier it is for us to arrange.
No-shows
If you do not attend without prior notice, the lesson will be treated as completed and we will not be able to offer a refund or a make-up lesson. We understand that things can happen suddenly; if it is due to illness or an emergency, please contact us as soon as possible and we will discuss it case by case.
Refunds
No refunds are available after a course has started. If you need to cancel before the course begins, please talk to us as early as possible; lessons already used, equipment and venue costs will be deducted as applicable.
Private lessons and group activities
For private lessons, school and group activities, minimum numbers, cancellation deadlines, payment and rescheduling arrangements will be set out item by item in the quotation or confirmation.
Questions?
If anything is unclear, WhatsApp us on 6494 3993 or email thecyclink@gmail.com. We would rather you ask than be left with doubts. This page sets out our general arrangements; if it differs from the terms confirmed for a particular course, the confirmed terms for that course prevail.